NoMore0870 - Update On NTS Numbering Policy
What are the implications of the changes?
There are financial and customer service implications for your business. In deciding how to react, you should consider the following...
Financial...
- Do you wish to retain revenue share at levels similar to those of today on 0870?
- Are you prepared to accept a drop in revenue share in an effort to maintain customer satisfaction?
- Would you accept zero revenue share (and pay for call delivery) in order to provide your customers with the right type of service?
- What is the cost of re-printing marketing material if you migrate from 0870?
Customer Service
- Can you change the number your customer dials to contact you without a major impact on customer satisfaction?
- Do you want it to be cheaper for your customers to call your business (0844/0845)?
- Do you want it to be free for your customers to call your business (0800)?